Refund policy

At EliteCharmCo, we want every customer to enjoy a smooth and satisfying shopping experience. We carefully select and prepare our children’s accessories, including children’s gloves, bow ties, and neckties, with attention to quality, comfort, and style. If your purchase does not meet your expectations, we are committed to providing a clear and fair return process.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products purchased through https://www.elitecharmco.shop/.

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To qualify for a return, the item must meet the following conditions:

  • The product must be unused, unworn, and in its original condition.
  • The product must include original packaging, tags, and any included accessories.
  • The item must not show signs of washing, damage, alteration, or misuse.
  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

Due to hygiene and safety considerations, certain children’s accessories that have been worn, used, or altered may not be eligible for return.

2. Non-Returnable Items

The following items may not be accepted for return:

  • Products that have been worn, washed, or damaged after delivery.
  • Items without original packaging or product labels.
  • Products returned after the 30-day return period.
  • Customized or specially prepared items that cannot be resold.

If a product arrives defective, damaged, or incorrect, customers should contact us immediately so we can review the issue and provide an appropriate solution.

3. Return Request Process

To request a return, please contact our customer service team with:

  • Your full name
  • Order number
  • Product name
  • Reason for return
  • Photos of the product if the item is damaged or defective

Please send your request to:

Email: [email protected]

After reviewing your request, we will provide return instructions if your return is approved.

Customers should not send products back before receiving return authorization.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was defective.
  • The wrong product was shipped.
  • The product was damaged during transportation.

Return packages should be shipped using a trackable shipping method. EliteCharmCo is not responsible for products lost during unauthorized return shipments.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time may require 5–10 business days, depending on your payment provider.
  • Original shipping fees, if applicable, may not be refundable.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the problem
  • Clear photographs showing the issue

We will evaluate the situation and may provide:

  • Replacement shipment
  • Store credit
  • Full or partial refund

7. Policy Compliance

This policy is designed to provide customers with reasonable return options while protecting the integrity of our products and business operations. Nothing in this policy limits any consumer rights that may apply under applicable Florida or federal laws.